Privacy Policy

Effective Date: 03 March 2025

Premier Physio Studio Pty Ltd ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, and other contact details.
Health Information: Relevant health information you provide for the purposes of treatment, including medical history, treatment plans, and related health data.
Payment Information: Credit card details and billing information for processing payments for our services.
Website Usage Information: Data on how you interact with our website, such as IP address, browser type, and referring/exit pages.

2. HOW WE USE YOUR INFORMATION

We collect and use your personal information for the following purposes:

To provide you with physiotherapy and related health services.
To communicate with you regarding appointments, treatment updates, and other health-related information.
To process payments for services rendered.
To improve our services and website experience.
To comply with legal or regulatory obligations.

3. HOW WE PROTECT YOUR INFORMATION

We take the security of your personal information seriously and use appropriate physical, electronic, and administrative safeguards to protect it from unauthorised access, use, or disclosure. However, please note that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. SHARING YOUR INFORMATION

We will not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

With healthcare providers or other professionals directly involved in your treatment.
With payment processors for billing and payment purposes.
As required by law, such as to comply with a subpoena, court order, or other legal obligations.
With service providers who assist us in operating our business (e.g., website hosting, email communication), but only to the extent necessary for them to perform their services.

5. YOUR RIGHTS

You have the right to:

Access the personal information we hold about you.
Correct any inaccuracies in your personal information.
Request the deletion of your personal information, subject to any legal obligations we may have to retain certain data.
Opt out of marketing communications at any time.

To exercise these rights, please contact us at admin@premierphysiostudio.com.au.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your user experience and collect data about how you use our website. You can control cookies through your browser settings, but disabling cookies may affect certain functionalities of our site.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. CONTACT US

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Premier Physio Studio Pty Ltd
Contact us at admin@premierphysiostudio.com.au